Frequently Asked Questions
Everything you need to know about shopping with ADLV Australia.
What does 'ADLV' stand for and are your products authentic?
ADLV stands for 'acmé de la vie', meaning 'the pinnacle of life' in French. We are the official Australian distributor, and all our products are 100% authentic, featuring the official HiddenTag for verification.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while Express shipping takes 1-3 business days. Please note that processing times may increase during peak seasonal drops or sale periods.
What is your return and exchange policy?
We offer returns for store credit or exchanges within 14 days of delivery, provided the items are in original condition with all tags and the anti-counterfeit tag attached. Sale items are final and cannot be returned.
How do I choose the right size for ADLV's oversized fit?
Most of our garments are designed with a signature 'Oversized Fit'. We provide two primary sizes: Size 1 (Small-Medium) and Size 2 (Large-Extra Large). We recommend checking the specific measurements on our Size Guide before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and ZipPay for your convenience.
How should I wash my ADLV apparel to maintain the print quality?
To preserve the high-quality graphics, we recommend hand washing in cold water or using a delicate machine cycle inside out. Avoid tumble drying and do not iron directly over the printed designs.